Privacy Policy 

At Dunes Agency SRL (“Dunes Agency”, “we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.

Our processing of personal data complies with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Belgian data protection laws.

1. Data Controller

Dunes Agency SRL

50 rue Kerckx

1050 Ixelles

Belgium

BE1023023366

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

1. Personal Data We Collect

Depending on your interaction with our website, we may collect the following information:

• First and last name

• Company name

• Job title

• Email address

• Telephone number

• Information you voluntarily provide through contact forms or email correspondence

• Technical information such as IP address, browser type, operating system, device information, referring pages and browsing activity

• Cookie-related information (see our Cookie Policy)

We only collect data that is necessary for the purposes described below.

1. How We Use Your Data

We use your personal data to:

• Respond to enquiries and contact requests;

• Prepare quotations and proposals;

• Provide and manage our services;

• Communicate regarding ongoing projects;

• Improve our website and user experience;

• Comply with legal and regulatory obligations;

• Protect our legitimate business interests.

We do not sell or rent your personal information to third parties.

1. Legal Basis for Processing

Depending on the circumstances, we process your personal data based on one or more of the following legal grounds:

• Your consent;

• The performance of a contract or pre-contractual measures;

• Compliance with legal obligations;

• Our legitimate interests provided these do not override your fundamental rights and freedoms.

1. Data Sharing

Your personal data may be shared only when necessary, with:

• Members of our team;

• Trusted service providers (such as website hosting, IT support, analytics or cloud services);

• Professional advisers (legal, accounting or insurance);

• Public authorities where required by law.

All third parties processing personal data on our behalf are contractually required to ensure appropriate confidentiality and security measures.

1. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

Whenever such transfers occur, we ensure that appropriate safeguards are in place in accordance with the GDPR, including the use of European Commission Standard Contractual Clauses or equivalent legal mechanisms where applicable.

1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, accounting or regulatory requirements.

Once retention is no longer necessary, personal data is securely deleted or anonymised.

1. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

1. Your Rights

Under the GDPR, you have the right to:

• Access your personal data;

• Request correction of inaccurate or incomplete information;

• Request deletion of your data where legally applicable;

• Restrict the processing of your data;

• Object to certain types of processing;

• Receive your data in a portable format;

• Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us.

We will respond to your request within the timeframe required by applicable law.

1. Cookies

Our website uses cookies and similar technologies to ensure the proper functioning of the website, improve user experience and analyse website traffic.

For further information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

1. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their respective privacy policies.

1. Complaints

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority.

Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit)

Rue de la Presse 35 / Drukpersstraat 35

1000 Brussels

Belgium

Website: https://www.dataprotectionauthority.be

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business activities.

The latest version will always be available on this page, and the “Last updated” date will indicate when changes were made.

Cookie Policy

1. Introduction

This Cookie Policy explains how Dunes Agency SRL (“Dunes Agency”, “we”, “our”, or “us”) uses cookies and similar technologies when you visit our website. 

Cookies help us provide a secure, efficient and user-friendly browsing experience. They also allow us to understand how visitors use our website so we can continuously improve our services. 

By continuing to browse our website, you agree to the use of cookies in accordance with this Cookie Policy, unless you choose to manage or disable them through your browser settings or our cookie preferences. 

2. What Are Cookies?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website. 

They enable websites to recognise your device, remember certain information about your visit and improve your browsing experience. 

Cookies may be placed either by us (first-party cookies) or by trusted third-party service providers (third-party cookies). 

3. Types of Cookies We Use

Essential Cookies 

These cookies are necessary for the proper functioning and security of our website. 

They enable core features such as page navigation, security and access to certain areas of the website. 

These cookies cannot be disabled through our website. 

Analytics Cookies 

Analytics cookies help us understand how visitors interact with our website by collecting anonymous information such as: 

• number of visitors; 

• pages visited; 

• time spent on the website; 

• navigation paths; 

• referring websites. 

This information helps us improve the performance, usability and content of our website. 

Where required by applicable law, these cookies are only activated with your consent. 

Functional Cookies 

Functional cookies remember your preferences and improve your browsing experience. 

For example, they may remember your language preferences or other settings to provide a more personalised experience. 

Marketing Cookies (if applicable) 

If marketing or advertising cookies are used in the future, they will help deliver relevant content and measure the effectiveness of advertising campaigns. 

These cookies will only be placed with your explicit consent. 

4. Third-Party Services

Our website may use trusted third-party providers to deliver certain services, including website analytics or embedded content. 

These providers may place their own cookies in accordance with their respective privacy and cookie policies. 

Examples may include: 

• Google Analytics 

• Google Maps 

• Vimeo 

• YouTube 

• LinkedIn 

The services used on our website may evolve over time. 

5. How Long Cookies Are Stored

Cookies may be stored for different periods depending on their purpose. 

Session cookies are automatically deleted when you close your browser. 

Persistent cookies remain on your device for a defined period or until you manually delete them. 

The retention period varies according to the type of cookie used. 

6. Managing Your Cookie Preferences

You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings. 

Most browsers allow you to: 

• view stored cookies; 

• delete cookies; 

• block all cookies; 

• block cookies from specific websites; 

• receive notifications before cookies are stored. 

Please note that disabling certain cookies may affect the functionality and performance of our website. 

Useful browser guidance can be found on the official support pages of: 

• Google Chrome 

• Mozilla Firefox 

• Microsoft Edge 

• Apple Safari 

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legislation, technology or our website. 

The latest version will always be available on this page. 

8. Contact

If you have any questions regarding this Cookie Policy or our use of cookies, please contact us.